COMMON QUESTIONS

Regular cleaning is a fixed package: £75 per visit every week, or £80 per visit twice a month, each covering up to four hours and our 30-point checklist in homes of up to two bedrooms and two bathrooms. Deep cleaning is £22 an hour. End of tenancy is quoted per property. Eco-friendly products are always included. See the full price list.

Deep cleaning has a four-hour minimum. Below that there is not enough time to finish a room properly, and we would rather turn work away than leave a job half done. Regular cleaning is a fixed package with up to four hours per visit, and end of tenancy is priced by the property, so no hourly minimum applies.

No. A small deposit confirms your slot and holds the date; the balance is paid once the work is done and you are happy with it. There are no hidden charges and no surprise extras — the price you agree is the price you pay.

Send us photos or a short video walkthrough of the property and we will come back with a fixed quote. Seeing the place is the only honest way to price it: the state of the oven, the bathrooms and how much has been left behind make far more difference than the number of bedrooms.

A week of notice is comfortable for most jobs, and end of tenancy dates around the end of the month go first. We do keep slots back for short notice, though — if you need something this week, ask. The worst we can say is that the date has gone.

Regular cleaning maintains a home that is already in good order: surfaces, floors, the kitchen and bathrooms, the things used every day. Deep cleaning resets a home that has fallen behind — limescale, grease, grout, skirting boards, and behind and under whatever can be moved. It costs more per hour because it is slower, more detailed work. The inside of the oven, fridge and cupboards are optional extras.

Because a standard can only be maintained once it has been set. The first visit brings the property up to where it should be; every visit after that keeps it there — which is also why the ongoing visits are quicker and cost less.

Not at all. Plenty of clients let us in and head to work, or leave a key with a neighbour or a concierge. What helps most is a quick word before the first visit about anything you want done differently, or left alone.

Yes — everything comes with us, on every service, at no extra cost. You will never be asked to supply your own products, and you will never find them itemised on the bill.

A regular visit to a one or two bedroom flat is usually three to four hours. A deep clean on the same property is closer to five to eight, and an end of tenancy job on an empty property often takes most of a day. We will give you an honest estimate when we quote rather than a flattering one.

You will get the same small, trusted team rather than whoever happens to be free, and in practice most clients see the same faces week after week. We stop short of promising one named person, because holidays and illness happen — and we would rather send a colleague who already knows your home than cancel on you.

You will hear from us before you have to ask. If we arrive more than an hour after the agreed time, you get £20 off the clean. That is our own rule, not something you have to argue for.

Very little. Clearing surfaces and floors helps, because it means we spend the time cleaning rather than tidying, and it is worth putting away anything valuable or fragile. Beyond that, leave it to us.

Yes. We use Ecover, Ecozone, Delphis and Neat — brands that publish their ingredients rather than simply printing a green label. No chlorine bleach, no ammonia, no harsh acids and no synthetic fragrance. See exactly what we use and why.

That is much of the reason we use them. There is no bleach haze to air out and nothing that has to be kept locked away — floors and surfaces are safe to use again as soon as they are dry. Tell us if there is a cat, a dog or a baby crawling and we will plan the visit around them.

For everyday cleaning, yes — the difference is technique and time, not strength. Limescale and baked-on grease need the right tool and enough dwell time rather than a harsher chemical, which is exactly what a professional is paid to know. If a job genuinely needs something stronger, we will tell you rather than quietly reaching for it.

Yes, and it is worth telling us up front. Fragrance-free is our default rather than a special request, and we can leave windows open, skip particular products, or use microfibre and steam where you would prefer nothing at all.

Yes. We hold public liability insurance up to £1 million and employers' liability insurance up to £10 million, with Direct Line for Business, and we take responsibility for our team's work. If something does go wrong, tell us straight away and we will put it right — we would far rather deal with it than have you find out later.

Every cleaner is trained, vetted and English-speaking, and they are our own team. We do not pass your booking to a subcontractor or an agency you have never heard of. The person at your door is someone we know.

Cleaning is one of the most common reasons deposits are held back, and it is the part you can control completely. We clean to the standard agents inspect against and document the work with photos, so if it is ever questioned you have evidence rather than an argument. What we cannot speak for is damage or wear that was already there.

We come back. If an issue is raised we return within 24 to 72 hours and put it right at no cost — that is the whole point of the guarantee. Send us whatever the agent flagged and we will deal with it.

For end of tenancy, yes — the oven, fridge and appliances are cleaned inside as standard, because that is the first place an inspection looks. On a deep clean it is an optional add-on: £70 for a single oven, £90 for a double and £120 for a range.

After, wherever possible. An empty property can be cleaned properly — inside the cupboards, behind the appliances, the floor under the wardrobe — and those are exactly the places an inventory clerk checks. If the timing will not allow it, tell us and we will do everything that can be reached.

On a deep or end of tenancy clean, tell us within 72 hours and we come back and re-clean the areas concerned, free. On a regular plan we are back next week or next fortnight anyway, so it is put right on the next visit — and if a visit has genuinely gone wrong, we will discount it.

Yes, on deep and end of tenancy cleans. It is partly our own quality check and partly your record, which is useful if a landlord or agent queries the state of the property afterwards.

The Greater London area. For a larger project we will travel further out, so it is worth asking rather than assuming — particularly for end of tenancy work.

We aim to reply to emails within ten minutes during working hours, and the phone is answered from 9am to 8pm, seven days a week. WhatsApp is usually fastest — the number is +442045770127.